Orders (except systems we need to assemble) will usually be shipped within 48 hours of when payment clears. If an item is out of stock, we will contact you and give you the option to wait (we'll give you an estimate of wait time) or receive a refund for out-of-stock items.
Except for international shipping, we mostly have been using FedEx to deliver your orders: The shipment will be securely packaged, insured, and -- once it has been tendered -- we will let you know the tracking information. For returns and refunds, please see our Refund Policy
Shipping rates are based on the dimension and weight of your packaged products, your location, and the speed of delivery. Before submitting your order, you may be shown estimated shipping charges. We work hard to get the estimates right. If you have concerns about shipping costs, please call us or email us before placing your order.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order.