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Premium technical support via phone, email, or remote assistance from EEGer Support.
Our highly-trained technical support staff will provide quick troubleshooting and identify any issues that may be occurring with your system and help to correct them. Whether the issue is with the amplifier, software, the games, or the computer itself - our staff will be able to assist you and provide next steps for resolving the issue.
The goal of our support is to resolve the issue - you do not pay by the hour or by the appointment when you contact technical support, but rather by the issue. This means if the issue is not able to be resolved in a single appointment, there will be no additional charge for follow-up appointments addressing the same issue. The single-issue technical support fee is $85.00, billed prior to the first appointment.
Please include the following information when you contact us:
- Your Name (and the licensee / supervising clinician's name if you are an employee or client of an EEGer clinician).
- The 5-digit dongle or license number for the system experiencing problems.
- A description fo the issue you're experiencing, including any screenshots of the issue or error codes being received.
- What steps have been attempted so far to troubleshoot the issue.
Appointments are limited, so contact us today for more information and to schedule a time to get connected!
Please Note: For full remote configuration of a system with EEGer, additional fees may apply.
Tiered Support Packages to Meet the Needs of Your Practice.
A problem with your EEGer system could mean canceling appointments or being unable to provide the quality training your clients depend on. It's difficult to plan for these emergencies, with the EEGer Alliance Program allows you to be prepared when they happen. For a low monthly premium, the EEGer Alliance Program allows you to receive premium technical support with priority scheduling for appointments (in addition to many other benefits!).
The EEGer Alliance Program allows for your system to be back up and running faster thanks to our highly-trained support staff. They will work with you to resolve issues quickly and simply, meaning less cancelations and more time to train!
Our tiered system allows for your practice to receive premium technical support at a low and affordable price, while offering additional cost-saving benefits at the same time. More information on the tiers are available below or can be discussed by contacting us directly!
| Silver Alliance Package | Gold Alliance Package | Platinum Alliance Package |
| Technical Support
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| Technical Support
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| Technical Support
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| Note: Pricing & availability vary depending on location, practice size, and number of licenses. Our goal is to provide affordable options to help your practice succeed - contact us today to discuss options! | ||
Similar to the Alliance Program, but with only the technical support element.
Practitioners choose this option to have the security of technical support, but without the additional discounts and benefits of being a member of the Alliance Program. This option allows clinicians to build affordable technical support into their practice while saving when compared to single-issue technical support.
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