Premium technical support via phone, email, or remote assistance from EEGer Support.

Our highly-trained technical support staff will provide quick troubleshooting and identify issues with your system. Whether the issue is with the amplifier, software, or games - we're here to help!

EEGer Support offers technical support by the issue, rather than an hourly rate. This means if the issue you're experiencing is not resolved in a single appointment, there will be no additional charge for follow-up appointments.

Please include the following information when you contact us:

  1. Your Name (and the licensee/supervising clinician's name if you are an employee or client of an EEGer clinician).
  2. The 5-digit dongle or license number for the EEGer system.
  3. A description fo the issue you're experiencing, including any error codes, screenshots, or videos of the issue.
  4. What steps have been attempted so far to troubleshoot the issue. 
Appointments are limited, so contact us today for more information and to schedule a time to get connected!

  • The Single-Issue Technical Support charge is $85.00, billed prior to the first appointment. To ensure accessibility, we are able to provide information and troubleshooting suggestions by email at no charge!
  • For full remote configuration of a system, additional fees may apply depending on the number of systems and amount of configuration.
  • The focus of EEGer Support is technical support for the EEGer software and related equipment and software. Due to the wide variety of computer models, internet providers, and email clients available we may not be able to provide support for non-EEGer issues in every situation. In these cases, we recommend users to contact device manufacturers, local IT or repair stores, or their internet providers.
  • For FDA-Compliance, we are unable to provide support for EEGer versions prior to EEGer4 430 and non-Windows operating systems (including Windows operating system unsupported by Microsoft).

Tiered Support Packages to Meet the Needs of Your Practice.

A problem with your EEGer system could mean canceling appointments and being unable to provide the quality training your clients depend on. It's difficult to plan for these emergencies, but the EEGer Alliance Program ensures you are prepared when they happen.

For a low monthly premium, the EEGer Alliance Program allows you to receive premium technical support with priority scheduling for appointments (in addition to many other benefits!). Our highly-trained support staff. will work to resolve issues quickly and simply, meaning less cancelations and more training!

Our tiered system allows for your practice to receive premium technical support at a low and affordable price, while offering additional cost-saving benefits at the same time to help expand your practice and the offerings available to clients. More information on the tiers are available below or can be discussed by contacting us directly!

Silver Alliance Package Gold Alliance Package Platinum Alliance Package
Technical Support
  • Premium Technical Support from EEGer's Excellent Support Staff
  • Priority Response Times & Scheduling Ahead of Non-Alliance Users
  • Access to the Amplifier Loaner Program 
Sales & Discounts
  • 10% Discount on Most Supplies and Games at EEG Store 
  • Discounts on EEGer Courses, Webinars, and the Neurofeedback Interchange Conference (NIC)
  • Discounts Towards Upgrading Licenses to the Latest Software Branch
Technical Support
  • Premium Technical Support from EEGer's Excellent Support Staff
  • Priority Response Times & Scheduling Ahead of Non-Alliance Users
  • Access to the Amplifier Loaner Program 
  • Flexible/Expanded Scheduling Options
Sales & Discounts
  • 10% Discount on Most Supplies and Games at EEG Store 
  • Discounts on EEGer Courses, Webinars, and the Neurofeedback Interchange Conference (NIC)
  • Discounts Towards Upgrading Licenses to the Latest Software Branch (Including Complimentary Upgrade for One License)
Technical Support
  • Premium Technical Support from EEGer's Excellent Support Staff
  • Priority Response Times & Scheduling Ahead of Non-Alliance Users
  • Access to the Amplifier Loaner Program 
  • Flexible/Expanded Scheduling Options
Sales & Discounts
  • 15% Discount on Most Supplies and Games at EEG Store 
  • Discounts on EEGer Courses, Webinars, and the Neurofeedback Interchange Conference (NIC)
  • Discounts Towards Upgrading Licenses to the Latest Software Branch (Including Complimentary Upgrade for Two Licenses)
Note: Pricing & availability vary depending on location, practice size, and number of licenses. Our goal is to provide affordable options to help your practice succeed - contact us today to discuss options!

Similar to the Alliance Program, but with only the technical support element.

Especially popular with larger instituions, our support packages allow for premium technical support, but without the additional discounts and benefits of being a member of the Alliance Program. This option allows clinicians to build affordable technical support into their practice while saving when compared to single-issue technical support charges. 

Contact us today for more information!

What people are saying

Sik Lam Wong

You guys are knowledgeable and ready to help, which is really helpful for someone who is completely stressed out.

Sik Lam Wong, LMFT

Berkeley, CA
Mary Zaudtke

I get answers to my questions, I always find you helpful.

Mary Zaudtke, MA LP

Fridley, MN

Attentive, knowledgeable, and friendly, you all are able to explain issues that may seem complex to us in easy-to-understand  terms. We appreciate how accessible you are.

Dr. Avery Bratt, PhD

Prairie Village, KS
Lisa Turetsky, MFT
As a relatively new NFB practitioner, I call on the support staff at EEG Store regularly. I always enjoy talking to them as they are unfailingly friendly, helpful, and respectful. If they don't happen to know the answer to my particular question, they do their best to track it down, and they stick with me until they find the best resolution to whatever issue I'm having. I rely on their expertise!

Lisa Turetsky

Los Angeles, CA

Professional and thorough! I have had a number of occasions to need technical assistance, and in each and every instance, my needs have been met and then some. On one occasion, I had a problem that was quickly remedied, but mentioned something odd related to the impedances that I kept seeing. This was taken seriously and tested in a number of ways, which led to the discovery of a mismatch in an underlying code in my BrainMaster equipment. I was provided everything necessary so that BrainMaster technicians could quickly and concisely make the adjustments necessary for more accurate impedance measurement. Beyond their professionalism, the EEGer folks interact with me in a way that makes me feel like I am important and valued. In a word...COMPETENT.

Lisa Black

Norman, OK

I can't say enough how pleased I was with the professional, caring and helpful sales people at EEGer. They answered emails quickly and with direct and helpful answers to any and all my questions. When you're making a substantial purchase of this sort, you want to know that they not only care but are paying attention to the details, and they show it.

Leanne Hershkowitz, M.A./Ed.S, NCC, LPC

Owner & Therapist, Finding Hope Adolescent Counseling Center

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