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Premium technical support via phone, email, or remote assistance from EEGer Support.
Our highly-trained technical support staff will provide quick troubleshooting and identify issues with your system. Whether the issue is with the amplifier, software, or games - we're here to help!
EEGer Support offers technical support by the issue, rather than an hourly rate. This means if the issue you're experiencing is not resolved in a single appointment, there will be no additional charge for follow-up appointments.
Please include the following information when you contact us:
- Your Name (and the licensee/supervising clinician's name if you are an employee or client of an EEGer clinician).
- The 5-digit dongle or license number for the EEGer system.
- A description fo the issue you're experiencing, including any error codes, screenshots, or videos of the issue.
- What steps have been attempted so far to troubleshoot the issue.
Appointments are limited, so contact us today for more information and to schedule a time to get connected!
- The Single-Issue Technical Support charge is $85.00, billed prior to the first appointment. To ensure accessibility, we are able to provide information and troubleshooting suggestions by email at no charge!
- For full remote configuration of a system, additional fees may apply depending on the number of systems and amount of configuration.
- The focus of EEGer Support is technical support for the EEGer software and related equipment and software. Due to the wide variety of computer models, internet providers, and email clients available we may not be able to provide support for non-EEGer issues in every situation. In these cases, we recommend users to contact device manufacturers, local IT or repair stores, or their internet providers.
- For FDA-Compliance, we are unable to provide support for EEGer versions prior to EEGer4 430 and non-Windows operating systems (including Windows operating system unsupported by Microsoft).
Tiered Support Packages to Meet the Needs of Your Practice.
A problem with your EEGer system could mean canceling appointments and being unable to provide the quality training your clients depend on. It's difficult to plan for these emergencies, but the EEGer Alliance Program ensures you are prepared when they happen.
For a low monthly premium, the EEGer Alliance Program allows you to receive premium technical support with priority scheduling for appointments (in addition to many other benefits!). Our highly-trained support staff. will work to resolve issues quickly and simply, meaning less cancelations and more training!
Our tiered system allows for your practice to receive premium technical support at a low and affordable price, while offering additional cost-saving benefits at the same time to help expand your practice and the offerings available to clients. More information on the tiers are available below or can be discussed by contacting us directly!
| Silver Alliance Package | Gold Alliance Package | Platinum Alliance Package |
| Technical Support
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| Technical Support
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| Note: Pricing & availability vary depending on location, practice size, and number of licenses. Our goal is to provide affordable options to help your practice succeed - contact us today to discuss options! | ||
Similar to the Alliance Program, but with only the technical support element.
Especially popular with larger instituions, our support packages allow for premium technical support, but without the additional discounts and benefits of being a member of the Alliance Program. This option allows clinicians to build affordable technical support into their practice while saving when compared to single-issue technical support charges.
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