Terms of Use for EEG Store

These terms and conditions constitute a legal agreement between you and EEG Store. By using this website, associated websites, microsites, subdomains, and social media accounts associated with EEG Store (all collectively referred to in this document as the Site), and/or making a purchase from EEG Store, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use the Site. Your continued use and/or purchase constitutes agreement. Other statements on the Site do not amend or otherwise affect this agreement.

Using This Site

This site is intended to provide a way for users, advocates, and practitioners of neurofeedback, especially the acclaimed EEGer Suite, to order products and services, and get information. We are committed to keeping our website efficient, user-friendly and functional. However, we are not liable for the occasions when upgrades, failures, technical issues, or human error may lead to website down-time or reduced functionality. Email is the preferred way to reach us, but you may also call us: (888) 521-9803.

Fair Use

You may view, save, copy, download, and print material from the Site for your own personal use, to help you safely use our products and services, according to the Creative Commons License: Attribution-NonCommercial-NoDerivs 3.0 Unported, except where otherwise noted. Any use of material or information on the site for commercial or profit-making purposes requires the prior written consent from EEG Store. Where another party owns the copyright, they retain their rights.

Privacy

EEG Store is committed to your privacy. In general, contemporary retail business depends on accurate customer information, but all information we collect from you will be used for only the purpose of providing you with the services and products you specifically order, or keeping you up-to-date with what we are doing. We despise junk mail, and work to make our communication with you worth your time. Above all, we guarantee that except where you specifically consent or request it your information will never be traded, sold or otherwise offered to other entities. Please get in touch if you have questions or concerns.

Cookies

Note that there may be some third-party cookies in use on sites we link to, use, or are associated with. Social media sites in particular are notorious for their tracking practices. You are encouraged to educate yourself about security online.

Customer Satisfaction: Our Guarantee

We are committed to and enthusiastic about helping to build the neurofeedback community. Developing lasting relationships with our clients is vital to that mission. We will make every effort to ensure that you are satisfied with your experience of EEG Store, our products and our partners. We offer a 30-day Money Back Guarantee (less shipping and restocking fees), if you change your mind about an order and return it to us in new, unopened, resalable condition. Please see our Refund Policy below for details. If you have any questions, comments, complaints, and/or praise, please contact us via email through the contact form on this site, call us toll-free (888)-521-9803, or write to info@eegstore.com We reserve the right to delay, cancel, or terminate orders when this is necessary to prevent and/or stop fraudulent or illegal activity. If this is ever necessary, we will make every reasonable effort to communicate with you about our actions. Please keep your contact information up-to-date.

Qualifications For Online Purchases

We value your time, and would like to make your experience of getting equipment and supplies as simple as possible. We also value maintaining high standards in the field of neurofeedback. To these ends, we will vet trained clinicians -- such as EEG Education & Research affiliates -- to streamline the purchase process for those who are qualified.

If you have not yet been given an account, please call or email us to find out how this process works.

Making A Purchase

When you make a purchase with EEG Store online, the process is currently as follows:

  • You may browse our catalog, or you may contact us by phone or email to ask about the products you need. Many products we sell are not listed yet.
  • We will give you clear pricing on what you are ordering, including shipping.
  • You will give us your payment, billing, shipping, and contact information.
  • If any product requires it, and you haven't already done so, you may need to fax (or scan and email) us your health care license or supervision information and signature. We'll communicate with you about this. Our fax number is the same as our telephone number: (888) 521-9803. For EEGer Software there is a license agreement. To join the EEGER affiliate program, there is a form (for your forum login, listing, etc). When buying a full system or component kit, you will sign and return our Purchase Agreement.
  • We will process your payment.
  • When payment processing is successful, we will package and ship your purchase.

Subscription and Lease / Option Process

To you set up a subscription or lease/option agreement with EEG Store online, the process currently is as follows:

  • Contact us about terms. We will send you an agreement according to the terms we agree on. For some ideas about typical plans, see Ways To Get EEGer.
  • To get a licensed system, it is necessary for us to verify either healthcare license or supervision information, as well as authorize the recurring payment.
  • We will process your downpayment and/or deposit.
  • When payment processing is complete, we will build, package and ship your products.

Late Fees

In entering into a lease agreement with EEG Store, you commit to making monthly payments on time. If you fail to pay your monthly-due amount within the time specified on your agreement (usually it's due the 1st and late on the 5th, see your contract for exact terms), your account is considered overdue. If you are late for more than one month, your account is considered in default. In this case, EEG Store reserves the right to suspend credit, deliveries, session and dongle authorizations and/or technical support until the account is no longer overdue or in default. In such an event, you may be required to pay a late fee and/or make a deposit in order to resume normal service. EEG Store is not liable for any loss of income as a result of actions we take as a result of your late or non-payment.

Authorization

EEG Store assumes that any information you submit to the Site is accurate and legal. This information may be applied or collected as part of placing an order, checking out, completing your profile, or contacting us by email or phone. Ensuring that your contact, billing, and delivery information is accurate and up-to-date remains your responsibility. You are responsible for notifying your bank of any loss, theft, or unauthorized use of your credit card or other payment method. For more on how your information will be secured,
see also our Privacy Policy.

Some of the items sold, rented, and otherwise provided by EEG Store require pre-approval because they require the supervision by a qualified health practitioner. Some items may require you to sign a license agreement. We reserve the right to refuse to provide any item, to comply with the law and/or our own standards of neurofeedback training.

You warrant that your use of your chosen payment method is authorized and legal.

Shipping

Orders (except systems we need to assemble) are usually shipped in 48 hours from when payment clears. For systems, we ask for two weeks. It can take a week to assemble, configure and test your system, and we like to allow a week for shipping. If you are in a hurry to get your order, you may expedite the build/pack process and/or pay for expedited shipping. Ask us for details.

If an item is out of stock, we will contact you and give you the option to wait (we'll give you an estimate of wait time), or be refunded for out-of-stock items.

Except for international shipping, we mostly have been using FedEx to deliver your orders: The shipment will be securely packaged, insured and -- once it has been tendered -- we will let you know the tracking information. When returning an item, you are responsible to pay shipping and insurance. Please make sure that the items are packaged securely; we're not responsible for damage in transit. For more on returns and refunds, please see our Refund Policy

Shipping rates are based on the weight and dimension of your packaged products, your location, and the speed of delivery. Before submitting your order, you may be shown an estimate of shipping charges. Although we try to get it close to the final charge, finally the estimate is only intended to give you a general idea. If you have concerns about the cost of shipping, please email or call us before placing an order. Shipping charges are non-refundable.

Back Orders/Out of Stock Items

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You may be charged additional shipping and handling for the second shipment. We will do our best to communicate with you about these things, to find out if you would prefer to wait or just cancel part of your order.

Cancel An Order

Please submit any cancellation via email to CancelOrder@eegstore.com, use the contact form on the Site, or call us at 1-888-521-9803. To verify the cancellation, please provide your contact information, first and last name, order number, email address and payment method. This information must exactly match that provided in the order for us to process the cancellation.

When we hear from you, we will make every effort to accommodate the cancellation of your order, if it has not yet been shipped. If the order has shipped, we will contact you. You may still return it for a full refund, less shipping and the 15% restocking fee, within 30 days, according to our Refund Policy.

Refunds

We offer a 30-day Money Back Guarantee on many products. Some restrictions apply. See below.

Before returning your item(s), please contact us at refunds@eegstore.com, use the contact form on the Site, or call us at 1-888-521-9803 to get a Return Merchandise Authorization (RMA) number -- within thirty (30) days of the delivery date, as shown in the delivery confirmation email.

We will respond to you as soon as we can. If you are requesting a refund, We will need your last name, first name, order number and payment method/information. All this information must match the info on the order you are requesting a refund for. If it is less than 30 days since your purchase, and you included a valid email address, we will send you a Return Merchandise Authorization (RMA) code. Please package your items securely, insure the package, and include this code. You will pay return shipping and insurance. Items eligible for refund are subject to these conditions:

  • Items are either sold individually, i.e. not part of a system or package deal, or the entire package/system is being returned;
  • Items are in new, resalable condition, and in excellent, working order;
  • The request for an RMA is done within thirty (30) calendar days of original delivery; Items are delivered to EEG Store within thirty-seven (37) calendar days of this date;
  • The items are returned insured, shipping and insurance paid by buyer.
  • Some items do not qualify for refund: paste, electrodes, used equipment.
  • Refund, less original shipping charge and 15% restocking fee, will be processed within fourteen (14) days of return of items to EEG Store, if all these conditions are met.

When you receive your RMA number, please package all items securely, insure the package, and return them to us at:
EEG Store
1236 NW 14 Avenue, Unit A
Gainesville, FL 32601

Note that returns sent with no RMA number, or not in new, resalable condition, will not be refunded.

Whenever possible, refunds will be given in the same payment format as the original purchase. So if you paid with your Visa card, that is what will be credited, once we've processed the return. Note that it can take a couple weeks to process the return.

Warranty Policy

Nearly all our offered products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. The manufacturer may offer additional protections and/or limitations; please see the available literature or visit their website. We commit to helping to get questions answered and disputes resolved. Please contact us via the form on the site, email info@eegstore.com, or call toll-free 1-888-521-9803.

Disclaimer of Warranty

We commit to making every effort to provide affordable high-quality equipment, services, and customer support. Still, our products are offered "as is" and "as available" and we make no assurances about the safety, efficacy, usability or availability of any product we sell, rent, or otherwise offer, or to which the Site is linked. Although we are committed to making every reasonable effort to be accurate and truthful about products and services offered by us and our associates, EEG Store makes no assurances, claims, representations or warranties about the substance, reliability, accuracy, timeliness, or sufficiency of any product, service, or information on the Site. We offer no assurance, warranty, or claims, of any kind, express or implied, about the perceived or actual efficacy or the successful outcome of any modality, treatment, or use of any service or equipment rented, sold or otherwise provided by us. Statements on the Site or made by EEG Store or by anyone affiliated with, employed by, or otherwise associated with us about how a service, system, software, or product is typically used under no circumstances constitute a claim, representation or warranty of its efficacy, safety or usability for any purpose. Responsibility and liability for use of any system, software, service or product rests with you, the user. In choosing to use any system, software, service or product provided by us, you warrant that you are adequately trained in its use and do accept responsibility for any consequences.

Indemnity

EEG Store shall have no obligation to indemnify any user of any Site, service, or product for any alleged costs, damages, or expenses related to use of the Site, products, and services offered by us, our partners, affiliates, employees, or consultants.

Availability

We are not liable if and when some products are no longer available. Like any retailer, our stock fluctuates with sales and supply. We commit to making every reasonable effort to satisfy your requests for specific products, but reserve the right to offer what is available to us. If you order an item that turns out to be out of stock, we commit to maintaining clear communication with you about our process. If you have any questions about your order, or a prospective order, please contact us through form on the Site, via email to info@eegstore.com or by calling 1-888-521-9803.

Limitation of Liability

Under absolutely no circumstances, including but not limited to negligence, gross negligence and fundamental breach, is EEG Store liable for loss, financial or otherwise, nor damage, direct or indirect, incidental, special, or consequential, incurred due to any interception or interference in on-line or other communications, in delivery, or failure thereof, of services or products, or relating to the use or misuse of any product or service sold, rented, or otherwise provided by us. Any and all liability is hereby disclaimed by EEG Store (and its owners, officers, employees, affiliates, associates, consultants, and agents ) for use of the Site and from use or misuse of any products or services offered through the Site or by anyone affiliated with EEG Store, its affiliates, employees, consultants, and/or agents. You specifically acknowledge and affirm that no one associated with EEG Store may be held responsible for any illegal, defamatory, financially or otherwise damaging, or otherwise offensive actions by EEG Store (and its owners, officers, employees, affiliates, associates, consultants, and agents), nor by any user of the Site, nor for any such actions by any user of any services or products offered by us.

Information about Therapists and Other Providers

We may provide links to, statements by, and photographs of neurofeedback practitioners to help disseminate information about available products and services. By publishing such articles on the Site or in printed matter, EEG Store does not endorse nor assume any liability for the efficacy, safety, validity, or accuracy of any information or service

Arbitration

You and EEG Store agree to resolve any disputes through binding arbitration rather than court proceedings. All parties hereby waive any right to a jury trial of any Claim. All controversies, claims, counterclaims, or other disputes arising between you and EEG Store relating to products or services offered by us, these Terms of Use, or use of the Site (each a "Claim") shall be submitted for binding arbitration in accordance with the Rules of the American Arbitration Association ("AAA Rules"). The arbitration will be heard and determined by a single arbitrator. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.

Neither you nor EEG Store may act as a class representative, nor participate as a member of a class of claimants. Claims may not be arbitrated on a class or representative basis.

Change of These Terms

EEG Store reserves the right, at our sole discretion, to amend these terms and conditions from time to time without notice to you. The terms are in effect as soon as they are posted. The timing of the last update can be determined by looking at the revision date shown at the bottom of this text. Although we will only show the most recent revision on the Site, each purchase is governed by the terms in effect at that time. It is your responsibility to review them before each purchase.

Should any provision of these Terms be found to be invalid or unenforceable, then that specific provision may be severed, but the remainder of the Terms shall continue to be binding, in full force and effect.

Revised: 9 December 2015