Digitally Manage Your System
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Search our knowledge base to resolve support inquiries, troubleshoot problems, or learn more about EEGer.
Featured Articles
A sorting issue can cause sessions to appear out of order on versions of the software prior to 440y. This article details how to fix the issue.
The Neurobit Optima devices are recommended by EEGer for their quality and accuracy. Learn about their option, how they connect to EEGer, and find links to navigate to related articles.
This article provides step-by-step instructions on how to upload system information to our support team, as well as what information is sent. Uploading system information can shorten support times.
When downloading files in Microsoft Edge, it is possible for files to be incorrectly flagged as unknown or harmful. View this article for information on how to verify if a file is safe and to complete the download.
When changing computers, it’s important to move over client files and other preferences data that is stored locally on this computer. This article provides step-by-step instructions for a variety of configurations.
To allow a Home Use system to run live sessions, the clinician must create special files from their Clinical system. This article details the different types of Home Use Client Files and how to create them.
Encountering an issue while using EEGer in Home Use mode? This article details common inquiries we receive and where to find information on how to deal with each.
This is an error message EEGer reports when it’s unable to communicate with certain types of devices. This article breaks down possible causes, as well as steps to take to correct the issue.
One of EEGer’s most powerful (yet underused) features is its impressive auditory feedback suite. This articles talks about how this functionality works, as well as how you can use it to create custom games.
When a user reports a problem with their impedance or signal readings, this series of tests is one of the first things our team performs to determine if there is a bad electrode, system issue, or problem with the amplifier.
This warning can appear when installing Home Use files and indicates that the Supervising Clinician needs to contact EEGer Support for assistance.
In certain cases, it is possible for the buttons on the keyboard to stop working and for a warning message to appear on the wave screen saying ‘keyboard lost’. This article describes why this happens and how to fix it.
We Have Big Plans!
Our goal is to make it easier for you to get connected with clients, collaborate with clinicians, and manage your EEGer files from any device. If you’re interested, use the form to request an account. When we’re ready to launch, you’ll be one of the first to hear about it.